Media Houses and Enterprises are enhancing their internal and external communication with an approach of Unified Communications that Grandstream Solutions offer.
Media houses and enterprises of any kind and of any scale are witnessing the increase in growth with Grandstream Solutions- for Unified Communication. The responsible factors for such is an inheritance of flexibility, effectiveness, increased productivity, and scalability. All these leads to the Responsiveness that sets apart an enterprise.
The following recommended features are essential for maintaining your business’ competitive advantage in a highly saturated industry:
The Auto Attendant feature is an Interactive Voice Response (IVR) system that replaces a human operator and directs calls to the appropriate extensions or voice mailboxes. It engages callers through pre-recorded or synthesized audio prompts.
Automatic Call Distribution (ACD)
ACD is a licensable feature to support your call center environment, allowing for more efficient and customizable call distribution management.
Call Routing allows calls to travel through a network along a pre-determined path to its final destination. This feature helps determine the least expensive way and/or least congested path to route a call. Incoming calls can also be grouped according to the area code and routed to specific customer service reps who manage different geographic regions.
Unified Messaging integrates different message types – voicemail, email, text messaging and fax – into a single box that is accessible from a variety of devices, including your office phone, PC, and cell phone.